Agent Support

Enhance your customer service by adding agents to your Sendra account. Agents play a crucial role in maintaining smooth communication and managing multiple customer interactions simultaneously.

1. Handle Conversations with Clients:

Agents can manage all incoming and outgoing communications with clients directly through the Sendra platform. They will have access to customer profiles, message histories, and the ability to respond in real time, ensuring no conversation is left unattended. This is particularly useful for businesses that manage high volumes of customer inquiries or support requests.

2. Send out Marketing Campaigns:

Besides handling direct client interactions, agents can also launch and manage marketing campaigns. Whether it's sending promotional messages, offering discounts, or engaging customers with new updates, agents have the flexibility to run these campaigns while ensuring that messages are delivered effectively to the right target audience. Campaigns can be personalized and optimized for better engagement rates.

3. Assign Chats to Specific Team Members:

For businesses with multiple departments or areas of specialization, the agent support feature allows for efficient task delegation. Chats or conversations can be assigned to specific team members who have the expertise to handle particular queries. This ensures that customer concerns are addressed promptly and by the appropriate agent, leading to faster resolution and improved customer satisfaction.

This feature allows for efficient management of customer interactions, ensuring timely responses and organized workflows.